Nastel Multimedia Ask the Experts and Innovators: CX and AIOps with Leigh Reed and David Liff

Customer experience, also known as CX, is a hot topic today. AIOps, Artificial intelligence for IT operations, can be used for determining and linking transaction performance to your business performance in real-time is another hot topic. In this interview, we’ll speak with two experts about the intersection of these and related topics and see what leading companies are doing in these areas and how they’re doing it.

The discussion includes these areas:

• AIOps
• CX (Customer Experience)
• Observability
• Advanced Troubleshooting and RCA (root cause analysis)
• Next-Generation Monitoring / APM
• End-to-end Message and Transaction Tracking
• IBM MQ, Kafka, and challenges with monitoring and management of multi-middleware environments
• Build vs. Buy for Monitoring, Analytics, and Situational Awareness
• Insurance, Banking, Securities, Omni-channel Retail
• Nastel Technologies®, AppDynamics, Dynatrace, New Relic, Splunk, IBM, Apache Kafka