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Published March 24, 2020



While office workers are sheltering at home and everyone is taking their jogs six feet apart through the parks of America and the world, many impacts on modern business is underway. But surprisingly not everything is doom and gloom.

I suspect that some companies may have their best quarter ever (Amazon, Fedex, UPS), and some businesses can’t keep up with the demand (grocery stores, grocery distributors, healthcare supplies etc.)

Other sectors of the economy are having to deal with manufacturing processes stopping, the transportation of people halting and a dramatic conversion of face to face business into digital business models.

All of these changes land at the coal face of IT.

For every airline that can’t fly, there are hundreds of thousands of pre-booked flights that now need to be changed, with millions of passenger interactions that have to be handled. This will mean previously unheard-of levels of refunds, credits for future use, and exceptions that must be recoded into systems. Can you imagine how a passenger will feel about an airline if the web app they are using freezes?

Every retailer that takes online orders for delivery, has seen their ordering system loaded to the max. Every single booking for weeks ahead is scheduled. But if a shopper only finds out that there are no delivery slots available, after they have spent an hour online trying to fill their shopping cart, they will be unhappy to the point of remembering for years ahead that retailer that wasted their time. So retailers need to recode to find ways of allowing shoppers to check for a delivery slot before they fill their shopping carts, or be able to ask for the next available slot, which may be many weeks away. This needs planning, development, testing.

And with supply chains being disrupted, manufacturers are having to innovate to move component supplies around the world in ways that are still possible, to be able to retool and maximize the ability to manufacturer with whatever supplies can be coalesced. This touches many existing applications in ways that were never tested before. In effect transaction pathways are being modified, and the existing performance monitoring may not provide a clear picture. New code must be written.

As trading floors close down, and all trades become digital, what impact does this have on security? Performance? Can your existing systems handle the change?

Literally every business is having to make operational changes, and at the same time find every way possible to maximize efficiency and reduce cost.

A large part of this burden is going to fall on IT staff, Operations staff, application developers and QA and UAT teams.

Every business executive is pressuring their CIO’s and CTO’s to innovate, and pressure has this inevitable way of rolling down hill. Everyone is looking for every opportunity to maximize performance.

And here’s a couple of ways:

Nastel Technologies are the global leaders in helping enterprises to find innovative ways to use messaging middleware systems to improve efficiency and effectiveness;

  1. Use Nastel Navigator to provide a secure web portal to all your application developers to self-serve their messaging middleware needs. Just what is needed when you expect to have more than the usual flow of change requests.
  2. Use Nastel XRay to discover the pathways that users are experiencing through your entire application stack using Machine Learning driven tracing and tracking technology. This will allow you to predict and prevent performance issues and reduce war room scenarios dramatically. You thought war rooms were bad before, try one where every team member has their kids being home schooled, and their husbands in the next room. Avoid all this with Nastel XRay.

There are many more ways we can help you at this time, please call us anytime for help.